Benefits of PostCoder® to your business
Here are just a few of the benefits PostCoder® can bring to your business:
Save time
Your staff can rapidly complete customer address details, saving time and increasing efficiency. PostCoder® address lookup software reduces typing time by up to 80%, making your business processes more efficient.
For example if you have 10 staff typing 100 addresses a day, using PostCoder® address lookup software to find an address from the Postcode could save up to 680 hours of typing per year - that's equivalent to roughly 85 working days! This example is based on a typing speed of 40 words per minute, 42 characters in the average postal address and it taking roughly 13 seconds to type a full address.
See how much time your business could save now with our clever Time Saving Calculator!
Online customers can also complete their address information within website order forms very quickly - increasing the likelihood of them completing an order and increasing your sales.
Save money
Accurate, up-to-date addresses on your mailings mean they are less likely to go astray, getting them to the recipient first time and reducing re-posting costs. Staff filling in customer details online can work quicker and more accurately. See how much money our online client Chocolate Now! saved.
Online chocolate gift retailer Chocolate Now! added PostCoder® address lookup to their website and reduced the number of undelivered gifts reported by customers by 50%! This saved them a substantial £756 per annum on replacement and re-posting costs. Goodwill and increased reputation are also generated from happy customers if the buying process is quick and the goods get delivered in time.
Increase sales
Figures from Marketing Sherpa show that 27% of website visitors abandon the checkout process due to "not having enough time to complete the process". By adding PostCoder® address lookup to your order process, you can ensure that customers are more likely to complete their transaction as they only need to type in their Postcode and house name or number to complete their address. This also saves 80% of their typing time.
Increase accuracy
Research from DMIS revealed that one of the top reasons for an increase in consumer interest in direct mail is a correct postal address. You can improve lead conversion rates from your mailing campaigns by keeping your address data up to date with PostCoder®.
Look professional
Providing address look-up on your website, or equipping your call centre staff with PostCoder® tools, helps promote a professional and up-to-date image for your business. You can provide your customers and clients with a swift and accurate service.
Improve service
Address verification and look-up tools will allow your staff to improve your customers' experiences, and increase the likelihood they'll use you again. Deliveries are more likely to get there first time, and all transactions and communications are completed more quickly and accurately.
Reduce human error
Automated address collection on the phone is easier. Unclear voices are not so much of a problem when you have PostCoder® address look-up software and just ask for the caller's Postcode. This can also eliminate spelling mistakes and typing errors in your customer database and ensure it is formatted correctly and consistently.
