Why PostCoder® is the best address lookup software
Why use us
The PostCoder® team are much more than a leading provider of innovative address lookup software. We also offer unique customer service and unrivalled technical support - making us truly stand apart from other address management software companies. We always try to be on hand to help you and your business.
Open and honest
We will always be as open and honest as possible, whilst giving you the right advice and information that you need. We don't go for the 'hard sell' approach but maintain contact with you throughout your ownership of our software - especially if we become aware of a change that might affect you.
Flexible and cost-effective pricing options
We have created flexible pricing options to try and match your use of the software as best as possible and are always happy to discuss your requirements with you to find the best deal for your use.
Free technical support
Our in-house experts are on hand to give you free support throughout the duration of your licence and free-trial, no matter how big or small the issue. All of our customers rated our technical support as 'exceptional' in our 2008 Customer Satisfaction Survey.
24/7 monitoring
Our PostCoder Web SOAP and Web Nearest services are monitored 24/7. Our staff are automatically contacted any time of the day or night so they can respond immediately to resolve any issues or problems with the service. This means we will do everything in our power to ensure your service is up and running all the time! We also have a load balanced server set up in place to make the service as reliable as possible.
We like people
There are no automated call filtering machines here! You can rest safe in the knowledge that we are always at the end of the phone for advice and assistance and aim to respond to all enquiries within a maximum of 1 working day.
FREE trials
Enjoy free trials of any of our products. Give us a call or click on the 'Try it now' button next to the product of interest. There's no need to pay a penny until you are sure the product is right for you - all trials are completely free with no obligation.
Exceptional service
All respondents in our 2008 Customer Satisfaction Survey said that we exceeded their expectations and they would recommend us to others.
We represent you
We've been representing our customer's needs and requirements in the PAF® marketplace at every opportunity. We are committed to working with both our customers and Royal Mail to provide a licence for the future that suits as many users as possible.
We listen to you
We take your feedback and ideas for our software straight to development so you can influence and improve our products directly. Most of our product range has evolved and been improved as a result of this feedback, so we are always keen to hear from you.
Free Software Upgrades
We continually update our products and add new features. The new features may have originated from our customers or ourselves. Whenever we release a new version we will contact you and offer you a free upgrade.
Easy to use products
All our products are designed to be as easy to use as possible and we always provide useable examples to assist with this. We are always available to give you free technical support if you have any queries.
Competitively priced
We believe our products and services are priced very competitively. The cost of our products includes all licence fees for our software and the PAF® data as well as free technical support and data updates. In addition to our highly trained sales and support staff, you also get access to 20 years of address management knowledge and expertise.
Good reputation
In our 2008 Customer Satisfaction Survey, 100% of our customers said they would recommend Allies to a colleague or peer.
Rigorous testing
All of our software is rigorously quality tested before it is supplied to any customers, so it complies with our International Quality Standard accreditation.
Free delivery
Your order will be posted First Class - usually on the same working day - free of charge.
Full refund
We believe our software and services to be the best on the market, but in the unlikely event you are unhappy with the product you receive from us, we will give you a full refund within 30 days.
You come first
We will do everything in our power to ensure you are happy with our products and services. We are proud of what we offer and will always go that extra mile for you.
