Customer Service

Our philosophies for dealing with customers
What drives us
How we try to meet and exceed your expectations
Customer quotes

Our philosophies for dealing with customers

Because you are important to us, we will always put you first!
We understand how valuable your time is, so we won't make you wait! That's why we aim to respond to all enquiries within one working day in a friendly, helpful and honest way.
We like talking to you to get to know you and really understand your needs, which is why the only answering service we use is turned on when our offices are closed!
Do you get tired of talking to people who can't answer your questions? All of our sales and support staff are highly trained and experienced in their roles. Although we can't promise they will know absolutely everything, they are always happy to find out the answers quickly and get back to you straight away.
Do you want to be waiting around if your software isn't working? Neither would we! That's why we aim to solve all technical support questions as quickly as possible without compromising the quality of our service.
Because we are a very socially conscious company, not only do we have a very strong focus on using green materials and recycling, we also offer a discount to registered charities. See our CSR and Environmental policies.

What drives us

We started as a family-run business over 20 years ago and still have the same business culture today. Our staff are well cared for and passionate about our business, which generates a great team spirit at our offices here in Norfolk. We believe that this culture helps us look after our customers by making sure we listen to their needs and strive to make sure all of our products and services are better than you expect them to be. In this way we have helped hundreds of businesses across the U.K. save time, money and effort by using and implementing our software.

Over the years we have built up a good reputation as an honest, friendly and helpful company which we have maintained to this day and plan to keep in the future. The strong brand and ethical values at Allies Computing give staff satisfaction and pride in their day to day working life.

How we try to meet and exceed your expectations

We take your feedback and ideas for our software straight to development, meaning that you are able to influence and improve our products directly.
All of our software is rigorously quality tested before it is allowed out of the building.
We allow you to test all of our products before you have to part with a penny.
Free Technical Support is included during your free trial and throughout your licence with us. You can call us during normal working hours or email us at any time.
When you order a product or service from us, we aim to get it to you as soon as possible (posted same day in most cases) and send everything by first class post.
For Web services, we aim to activate your account immediately and can switch from a trial to "live" with no interruption to the service.
We offer a full refund within 30 days of purchase if you are unhappy with the product or services received.
We will always be as open and honest as possible, so if we ever receive notice of changes that might affect you, we will contact you as soon as we can.
We are always happy to listen to you and we do promise that if there is something you are unhappy about, we will try to rectify or improve it to the best of our abilities.

Customer quotes

"I'd like to say that the customer service I've experienced with Allies Computing has been top-notch." Andrew Collington, Amnuts PHP Development.

"We found Allies Computing's PostCoder Web SOAP service using a Google search. Allies' response was so prompt and positive that we felt we didn't need or want to talk to anyone else! Using SOAP, the Web service uses a protocol that is very easy for our developers to integrate into our PHP application. We also received some very helpful technical advice from Allies^®." Barry Godfrey, Managing Director. Asked if Barry had any comments about Allies' service or technical support, his reply was "Yes… incredibly helpful and prompt. I was surprised at the extent you were willing to help us."

"The service that Allies Computing's staff has provided has been excellent. All correspondence has been polite, informative and accurate. We have not had much need for technical support due to the simplicity of the product but a brief problem at the beginning was dealt with quickly and efficiently", Jamie Haldane, 2B Graphics Partnership Limited.

"I found the examples easy to follow and use. We had Allies^® PostCoder Web service integrated into our website within a couple of hours of registering for the free 21 day trial". Andy Cook, Developer for Alpha Telecom.

"We were provided with the free look ups to start, with which we established we could use and integrate the service into our website. The trial was very good and we could see it was exactly what we wanted". Paul Musgrave from Alpha Telecom.

Merus have not yet tested the technical support services that Allies Computing offer, which Christian Dannemann, Managing Director of Merus says "is a good sign. The services you provide have been without fault."

Ritchie (UK) Limited developers were delighted with the solution. Paul Mathewson commenting, after the service had been successfully implemented, that the technical support was "very helpful" and the service itself "simple, easy to use, easy to implement ... an all round great product". Pricing plans were simple and catered for both small and large usage.