News

Allies Computing Ltd, developers of the PostCoder® range of address management software, were pleased to show their support for National Customer Service Week 2007 by undertaking a number of tasks to strengthen their already high level of customer service and to boost awareness to staff and customers.

NCSW aims to promote the importance of recognising, rewarding and celebrating customer service professionalism. Emma Pinchen, Managing Director of Allies Computing says "We already have a strong dedication to customer service as a company and actively encourage feedback from our customers to improve our products and services. We feel that supporting National Customer Service Week will communicate this message more prominently to our customers".

To support National Customer Service Week, Allies® staff:

• Communicated verbally to customers and internal staff all week rather than using e-mail to strengthen customer relationships and offer a better standard of service to each other.
• Participated in a Customer Service Quiz to test knowledge and sharpen up skills
• Held a 'Use your head' day - a fancy dress day of random hats and crazy hair to inject an element of fun into the week (see below)
• Communicated our support of NCSW on outgoing emails and on our website
• Encouraged staff to provide excellent customer service, exceed expectations and share stories of success. A prize was offered to the best example of customer service all week.

Above: a few of Allies Computing's staff taking part in the crazy head wear day.

At Allies Computing we aim to surpass all expectations all of the time by dealing with customers in a timely, friendly, helpful and honest way and we will continue to go that extra mile to offer the best level of service possible.