News

At Allies Computing, we value our customers' thoughts and feedback, so conducting a customer questionnaire just made sense to us to see what we are doing right and where we can improve.

We are so happy with the results we wanted to share them with you during National Customer Service week to show what we have achieved so far:

• When asked whether a customer would recommend Allies Computing to a colleague, 100% of those who responded said 'yes', they would.
• 100% of PostCoder for Sage 50 Accounts customers rated the pre-sales advice from staff as excellent.
• 100% of API Professional & PostCoder for Sage 50 Accounts customers felt that the supporting product documentation was excellent for these products.
• 100% of PostCoder Pro/Lite/Local, PostCoder for Sage 50 Accounts and PostCoder API Professional customers felt the products were excellent for meeting their needs.
• 92% of PostCoder Pro/Lite/Local customers felt that the pricing and licensing information provided by staff was excellent.
• 91% of customers who replied said that Allies staff rated 'Excellent' at being friendly, and the remaining 9% rated us "above average".
• 89% of our customers ranked speed of response 'Excellent'.

Other feedback included:

"Excellent customer service"

"Very happy with their service"

"We have found Allies and the way the Software works both straightforward and easy to work with. We like the flexibility of the system"

"Keep up the good work"

"We have received excellent support from Allies Computing, we will continue to use them in the future"

"I am in contact with Allies to order & make payments I am very satisfied with the ease of payment and use of website for this purpose"

All responses were entirely anonymous and will help us work towards improving our products and services further. Allies Computing would like to extend their thanks to all who took the time to respond as this helps us to continue our commitment to our customers.