Our philosophy

We started as a family-run business over 20 years ago and the same friendly and close-knit culture still exists in our company today. We believe customers ultimately receive better service and superior products when staff feel happy, empowered and valued. Our reputation as an honest, friendly company is a result of ensuring everyone we work with and for is valued and respected. We are currently recognised under the Investors In People standard and we feel this reinforces our commitment to working practices and the ethos of our company.

We also believe in being leaders in terms of our products, service, company policies and the way we do business. We always take time to reflect and ask ourselves how we can do better to improve both our products and our staff and customers' experience. We strive to exceed your expectations and set a precedent in both the field of address management software and business in general.

We ultimately exist to help as many businesses as possible across the UK to save time, money and effort by using and implementing the best software possible.

Customer Service

We pride ourselves in exceeding customer expectations and offering unrivalled customer service. Here's how we do it.

We:

• Put you first.
• Understand your time is valuable so we respond within one working day in a friendly, helpful and honest way.
• Like talking to understand your needs properly. We would never use an automated phone system when our offices are open.
• Have created flexible pricing options to try and match your use of the software.
• Take your feedback and ideas straight to development so you can influence and improve our products directly.
• Offer a free trial with all of our products so there's no need to pay a penny until you are sure our product is right for you.
• Have in-house experts to give you free support, no matter how big or small the issue is. All of our customers rated our technical support as 'exceptional' in our 2008 Customer Satisfaction Survey. Also in our Survey, 100% of our customers said they would recommend us to a colleague or peer.
• Have highly trained sales and support staff with a minimum of 2 years experience of PAF® so you'll always speak to someone with knowledge. If you manage to stump us, we will find the answer and get back to you straight away.
• Aim to solve technical support questions as quickly and comprehensively as possible. You don't want to be waiting around if your software isn't working do you?!
• Monitor our Web services 24/7. We are automatically contacted any time of the day or night if there is an issue, so we can fix it immediately.
• Offer a full refund within 30 days of purchase if you are unhappy with the product.
• Aim to activate Web service accounts immediately during working hours and can switch from a trial to "live" with no interruption to the service.
• Offer a five percent discount to registered charities.

To discover all the other ways we stand apart from the rest, please visit our 'Why PostCoder® is Best' page.